Lansy
LansySummary
Riviera Food Delivery · All shiftsThe comparison covers every shift that worked both this period and the previous one.September 20
Active shift with high volume. Morning orders were handled efficiently, but we noticed a delay in confirming arrival slots for corporate accounts. Average score 6.9 / 10, upsell 0%. The biggest opportunity — ≈ 88 AED of revenue left on the table, above all in “Unavailable family platter leads to a cancelled order”. Best of the day — Yousef Al Shammari: 10.0 / 10.
This report arrives daily
How the day went
Good
«Cold grill order recovered with a replacement» — 10.0 / 10, Yousef Al Shammari. Confirmed order details clearly and addressed all dietary requirements professionally.
Needs work
«Unavailable family platter leads to a cancelled order» — 2.8 / 10: do not leave the customer in unexplained silence.
Shifts and people
Leader
Noor Al Mazrouei (care specialist) — 10.0 / 10, consistently sets the pace for the team.
Growth area
Daniel Okafor (order desk agent) — 3.8 / 10, score has been slipping second day running.
Star of the shift
Yousef Al Shammari (shift lead) — 10.0 / 10, clear improvement vs last shift.
Highlights and insights
Notable Growth
Conversion of 'win-back' calls has increased from 15% to 22% this month.
Growth Area
Average upsell attachment rate is currently at 38%, with a target of 50%.
Alert
Long silences during ingredient consultations exceed 20 seconds in 15% of calls.
Recommendations
≈ 2,541 AED/mo
effortimpact
Upsell Promotional Bundles
During dinner peaks, agents are only suggesting add-ons in 30% of calls. Let's aim to mention the 'Family Bundle' or a seasonal side in every order today. It helps reach our targets and improves the customer's dining experience.
Grill Bundles
At today's stand-up
Do not leave the customer in unexplained silence
Please stay on the line for ten seconds while I check today's family platter availability.
Total potential
≈ 3,630 AED
/mo
Revenue breakdown
By category for the period
Levantine mezze132
Soup and sides88
Family grill64
Team insight
Idea
The morning shift is currently leading in conversion rates. We have identified two agents who need additional coaching on the promotional upsell script. Sentiment analysis on complaint calls shows improved customer satisfaction scores following the new resolution workflow.