Riviera Food Delivery

Lansy

Summary

Riviera Food Delivery · All shiftsThe comparison covers every shift that worked both this period and the previous one.November 1

Conversations reviewed today: 4. Average score 7.3 / 10, upsell 67%. The biggest opportunity — ≈ 93 AED of revenue left on the table. The biggest loss is in “Falafel order cancelled after an unanswered ingredient question”. Best of the day — Bilal Qureshi: 9.0 / 10.

This report arrives daily

How the day went

Good

«Customer checks mezze ingredients and adds a bundle» — 9.0 / 10, Bilal Qureshi. Acknowledged the allergy, provided safe alternatives

Needs work

«Falafel order cancelled after an unanswered ingredient question» — 3.8 / 10: never guess on allergen information.

Shifts and people

Leader

Bilal Qureshi (care specialist) — 9.0 / 10, consistently sets the pace for the team.

Growth area

Nadia Haddad (order desk agent) — 3.8 / 10, score has been slipping second day running.

Star of the shift

Hassan Al Harbi (care specialist) — 8.2 / 10, clear improvement vs last shift.

Highlights and insights

Notable growth

Resolution time for food quality complaints improved significantly.

Growth area

Upselling bundles is significantly lower on the night shift.

Quote

Would you like to add our Family Grill set for a better value?

Recommendations

≈ 2,387 AED/mo

effortimpact

Family Bundle conversions

Family bundles are currently under-sold. On every order over AED 150, please explicitly suggest the 'Family Grill Set'—it increases the average order value by AED 90.

Grill Combo

At today's stand-up

Never guess on allergen information

I don’t want to guess about an allergy. I’ll check the kitchen’s verified allergen information now and stay with you while I confirm it.

Total potential

≈ 3,410 AED

/mo

Revenue breakdown

By category for the period

Mixed Grill Platters≈ 186 AED

Hummus and Mezze≈ 129 AED

Chicken Shawarma Wraps≈ 74 AED

Falafel Wraps≈ 68 AED

Team insight

Idea

The morning shift is outperforming the evening shift on upsells. Three new agents have reached proficiency in the grill menu script.

Lansy

Summary

Riviera Food Delivery · All shiftsThe comparison covers every shift that worked both this period and the previous one.November 1

This report arrives daily

How the day went

Good

«Customer checks mezze ingredients and adds a bundle» — 9.0 / 10, Bilal Qureshi. Acknowledged the allergy, provided safe alternatives

Needs work

«Falafel order cancelled after an unanswered ingredient question» — 3.8 / 10: never guess on allergen information.

Shifts and people

Leader

Bilal Qureshi (care specialist) — 9.0 / 10, consistently sets the pace for the team.

Growth area

Nadia Haddad (order desk agent) — 3.8 / 10, score has been slipping second day running.

Star of the shift

Hassan Al Harbi (care specialist) — 8.2 / 10, clear improvement vs last shift.

Highlights and insights

Notable growth

Resolution time for food quality complaints improved significantly.

Growth area

Upselling bundles is significantly lower on the night shift.

Quote

Would you like to add our Family Grill set for a better value?

Recommendations

≈ 2,387 AED/mo

effortimpact

Family Bundle conversions

Family bundles are currently under-sold. On every order over AED 150, please explicitly suggest the 'Family Grill Set'—it increases the average order value by AED 90.

Grill Combo

At today's stand-up

Never guess on allergen information

I don’t want to guess about an allergy. I’ll check the kitchen’s verified allergen information now and stay with you while I confirm it.

Total potential

≈ 3,410 AED

/mo

Revenue breakdown

By category for the period

Mixed Grill Platters≈ 186 AED

Hummus and Mezze≈ 129 AED

Chicken Shawarma Wraps≈ 74 AED

Falafel Wraps≈ 68 AED

Team insight

Idea

The morning shift is outperforming the evening shift on upsells. Three new agents have reached proficiency in the grill menu script.